Refund Policy
Effective Date: March 5, 2025
1. Overview
At Tojema, we are committed to providing exceptional services through our subscription-based model. This Refund Policy outlines the terms under which refunds may be issued for our subscription plans.
2. Subscription Tiers
- Free Tier: Available at no cost, providing access to basic features without requiring a credit card.
- Paid Subscriptions: Enhanced features available through various paid plans.
3. Refund Eligibility
Refunds for paid subscriptions may be considered under the following circumstances:
- Technical Issues: If technical problems originating from Tojema prevent access to our services.
- Billing Errors: In cases of incorrect charges due to billing mistakes.
- Legal Requirements: As mandated by applicable consumer protection laws.
4. Non-Refundable Cases
Refunds will not be issued in the following scenarios:
- Change of Mind: Deciding not to use the service after purchase.
- Unused Services: Failure to utilize the service during the subscription period.
- Late Cancellations: Not canceling before the renewal date.
5. Cancellation Policy
- Process: Cancel your subscription at any time through your account settings.
- Effectiveness: Cancellations take effect at the end of the current billing cycle; access continues until then.
- No Automatic Refunds: Canceling a subscription does not automatically entitle you to a refund.
6. Refund Request Procedure
To request a refund, contact our support team at [email protected] with:
- Your account details.
- The reason for the refund request.
- Supporting information (e.g., proof of billing error).
We review refund requests on a case-by-case basis and will respond within 5 business days.
7. Changes to This Policy
We may update this Refund Policy at any time. Changes will be posted on this page with an updated effective date.
8. Contact Us
For questions about our Refund Policy, please reach out to: